Arriving on the Wrong Date or Time/Missed Shows

Riverside Center encourages each guest to review the dates and times on printed tickets and/or receipts at the time of purchase and prior to your arrival for the show. It is the sole responsibility of the guest to arrive on the correct date and time of the performance. Unfortunately, Riverside Center cannot guarantee admittance for guests who arrive on the wrong date, or for the wrong performance time. Tickets for a missed performance will not be exchanged, credited, or donated.

Rescheduled Performances

Riverside Center reserves the right to change the date and/or time of a performance at any time and will make every effort to contact guests affected by these changes. Changes made to any performance schedule will render null and void any printed tickets for the changed performance, and any receipts of purchase which included the original performance date and/or time. 

For any such changes, the Box Office will accommodate guests accordingly via a transfer of tickets to a newly scheduled date and time, or an exchange into another show. Once a transfer of tickets to a new date has occurred, it is the responsibility of the guest to arrive on the correct date and time.

Performance Cancellation

In the rare event that Riverside Center must cancel a performance, the Box Office will accommodate guests by exchanging tickets into another show. 

Online Orders

It is the responsibility of the guest to correctly read and interpret our online seating map. Riverside Center is not responsible for reseating any guests who have made a booking error online. Riverside Center encourages guests to contact the Box Office prior to placing a web order if they are unclear about any aspects of the theatre.

Purchasing from an Unauthorized Third Party Reseller

Any tickets purchased from unauthorized persons or websites are not valid for admittance. 

The only reliable and reputable source for tickets is the Riverside Center Box Office The Box Office may be reached by calling (540) 370-4300. Online tickets may be purchased at www.riversidedt.com. Riverside Center does occasionally partner with local radio stations for ticket giveaways and discounted tickets.  

Pricing Changes

Ticket pricing, associated fees, and pricing zones on the seat map are determined by seat availability and are subject to change at any time without notice. 

Ownership of Tickets

Tickets may only be picked up by the ticket purchaser, known as the owner. In the event that the owner would like a third party to receive the tickets, the owner must call the Box Office at (540) 370-4300 to alert Box Office staff of this change and to provide the name of the third party who should receive the tickets. 

Season Tickets

Season subscribers receive a number of benefits not offered to the general public, including a per-subscriber savings of up to $60 off our regular ticket prices and complimentary admission to each exciting and informative dress rehearsal on the evening prior to opening night. Season subscribers may make their seat reservations by calling the Riverside Center Box Office.

To purchase season tickets, you may call the Riverside Center Box Office 540.370.4300 or visit our website www.riversidedt.com.

Gift Certificates

Riverside Center gift certificates make a very thoughtful (and convenient) gifts for all those special people on your birthday, anniversary and holiday lists! Riverside Gift Certificates may be purchased for any amount and can be used for any Riverside Center ticketed event. Gift certificate holders may make reservations simply by calling our Box Office or visiting our website. The serial numbers on the gift certificate(s) will be required in order to reserve seating. To order gift certificates, please call our Box Office (540) 370-4300 or visit our website www.riversidedt.com.

Lost Tickets

Guests who lose or misplace tickets should call the Box Office at (540) 370-4300 and the Box Office will verify the purchase and issue a new set of tickets. 

Inclement Weather

Riverside Center does not issue refunds, exchanges, or gift certificates issued when there is inclement weather the day of the performance; unless Riverside Center makes the decision to cancel the performance because of the inclement weather. 

Traffic

Riverside Center does not issue refunds, exchanges, or gift certificates because of heavy traffic delays which prevent a guest’s on-time arrival to Riverside Center. 

Late Arrivals

Food service stops 45 minutes prior to the start of the show. If you arrive during that time, you will not receive food service. Please call the box office if you are running late.

Patrons arriving after the show has started will be seated at the House Manager’s discretion during an appropriate break in the performance.

Photography and Recording

Out of respect for the artists and in adherence to the union rules we are contractually obligated to enforce, all photography and video recordings of the stage, as well as of the production itself (including audio recordings) are strictly prohibited.

Show Advisories

Riverside Center for the Performing Arts does not offer advisories about subject matter, as sensitivities vary from person to person. If you have any questions about content, age appropriateness or stage effects (such as strobe lights or theatrical fog) that might have a bearing on patron comfort, please contact the box office at (540) 370-4300. Riverside Center wants each and every patron who attends its live theatrical performances to enjoy themselves. Riverside Center does not issue refunds, exchanges, or gift certificates to any guests affected or upset by show content. 

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